Operation Specialist Specialist - Fintech

Trusting Social is an AI Fintech company that specializes in assessing credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. We provide financial access to underserved consumers in emerging markets through our EVO Credit Card, a co-branded card that combines TPBank's banking expertise with Trusting Social's AI-powered credit scoring technology. Our core values are ownership, integrity, and agility.

We are looking for an Operations Specialist to join our team. As an Operations Specialist, you will manage the day-to-day operations of the business, ensuring everything runs smoothly and efficiently. You will manage cash flow, address customer issues related to bank accounts and financial transactions, reconcile data with systems, and ensure timely payments to Merchants/Partners. You will work closely with other departments to support Merchant onboarding, operations, and dispute resolution.

Responsibilities

• Interact with customers and merchants, answer questions, and resolve issues.
• Support merchants with onboarding, operations, payment-related issues, disputes, and sustainable solutions.
• Collaborate with internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for merchant payment-related concerns.
• Work closely with the Product team and recommend back-end tools that will improve customer service.
• Contribute to process improvement in merchant support by identifying issues, recognizing trends, and sharing reports with the EVO team.
• Monitor day-to-day operations, track and report performance, and recommend improvements as necessary.
• Assist the Operations leader in developing, planning, and coordinating operational activities and training for merchants.
• Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.

Requirements

• Bachelor's degree or higher in Business or Commerce.
• At least 02 years of experience in merchant support, operations, rewarding products, or related fields.
• Good problem-solving skills, the ability to search for solutions and make quick decisions, and good communication skills are also essential.
• Good communication skills, ability to work independently and in a team.
• Experience working with CRM tools, data management, and performance reporting.
• Willingness to work in a dynamic and constantly changing environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and Google suites is preferable.

Benefits

• Full salary during probation, 13th-month salary bonus, Performance-based bonus.
• Macbooks and necessary equipment provided.
• 16 days of annual leave and 6 days of sick leave.
• Premium healthcare for employees and 50% subsidies for 3 dependents.
• Generous Grab for work allowance.
• Flexible work hours.
• Onsite lunch with 5 options each day, including a vegetarian option.
• Free coffee, tea, snacks, fruit all-day and Happy Hour every Thursday.
• Budget for team building/team bonding and various sponsored sport clubs and activities: badminton, football, running.
• Convenient central location in District 1, near Ben Thanh Market.

If you are a smart, driven individual with a passion for making a difference in the world of finance, come join our team. We can offer you the opportunity to explore new territories and make a significant impact on society.

About us

Trusting Social is an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry in particular to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at unprecedented scale.
As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.

We place great importance on doing what is right, what is best and what is innovative. If you are smart, driven and want to make a difference in the world with the most advance and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.

Additional Info

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